Customer support
Answer common questions quickly and route complex conversations to your team.
WhatsApp automation
WhatsApp conversations customers actually want
We build opt-in WhatsApp workflows for support, notifications and lead routing using the official WhatsApp Business Platform — fast for customers, manageable for your team and aligned with platform policies.
Capabilities
What WhatsApp automation can do for you
Notifications
Order, booking and service updates using approved message templates.
Reminders
Appointment and renewal reminders for customers who have opted in.
Lead routing
Qualify enquiries and pass them to the right person or CRM pipeline.
Team inbox
Shared handling, assignment and history across your team.
Opt-in management
Consent capture, preference handling and easy opt-out.
Platform-compliant
Opt-in only. No spam. Ever.
How we work
- Official WhatsApp Business Platform integrations
- Messaging only people who have opted in
- Approved templates for business-initiated messages
- Clear, respected opt-out handling
What we don't build
- Unsolicited bulk messaging
- Messaging scraped or purchased contact lists
- Unofficial tools that breach platform terms
- Systems designed to evade platform restrictions
FAQ
WhatsApp automation questions
What do I need to get started?
Business-initiated messaging requires access to the WhatsApp Business Platform, which is subject to Meta's own review and policies. We guide you through the setup.
Can I message all of my contacts?
Only people who have opted in to receive your messages. Messaging without consent harms customers and can get a business number restricted.
Can conversations flow into our CRM?
Yes. Conversations and outcomes can be logged to your CRM so your team has full context.